Complaint Policy

Last updated: July 2026

How to complain

Email complaints@kiwifunded.com with your account email, order ID and a description of the issue.

Process

We acknowledge complaints within 2 business days and aim to resolve them within 14 days, with written reasons for our decision.

Escalation

If unsatisfied, you may request escalation to senior management for a final review.

This document forms part of the Kiwi Funded legal framework and should be read together with the Terms of Service, Privacy Policy, Risk Disclosure, Refund & Liability Policy, Trader Agreement and Challenge Agreement. Kiwi Funded provides simulated trading services only; no real funds are ever traded. If any provision is found unenforceable, the remainder continues in full force. Questions: legal@kiwifunded.com.